Return and Refund Policy

📋 1. Overview
This policy outlines how return-related inquiries and refund processes are handled at Polyria.
It applies to services arranged directly through our official contact channels.
The content provided here is designed for informational clarity and customer support purposes.
Any requests must be based on specific, valid circumstances related to scheduled services.
This page is regularly reviewed to maintain accuracy.

🧾 2. Service-Based Context
🛠️ Polyria provides services related to home appliance maintenance and diagnostics.
As a service-based business, there are no physical goods shipped or returned.
📅 Scheduled appointments may be postponed or modified under certain conditions.
📞 Communication should be established as early as possible to address potential changes.
⏱️ Last-minute adjustments are subject to availability and operational timing.

🗂️ 3. Refund Conditions
💳 Refund requests can be considered if:

Services have not yet commenced

The cancellation is confirmed ahead of time

A booking was made in error and is reported promptly
📝 All refund decisions are reviewed case-by-case for relevance and timing.
📌 Not all service interruptions may qualify for a refund.

📦 4. Cancellation Guidelines
📍 Appointments can be cancelled by contacting us directly via email or phone.
📆 Preferably, notifications should be made at least 24 hours before the scheduled time.
🔁 If cancellations occur within shorter timeframes, availability for rescheduling may vary.
🧭 Our support team will clarify available options based on service scope.
⚠️ Repeat cancellations may impact future scheduling.

🧭 5. Communication Process
📩 All inquiries regarding cancellations or refunds must be sent via:

📧 Email: info@polyria.com

☎️ Phone: +61 412 73 96 58
📍 Requests should include your name, contact details, and reference to the scheduled service.
💬 We aim to respond with clarity and timelines for next steps.
🕐 Response times may vary slightly depending on operational hours.

📄 6. Non-Refundable Situations
🚫 Refunds are generally not issued in the following situations:

If the service has already been provided

If the request is not submitted through official channels

If the appointment was missed without prior notice
📌 These situations are assessed in context for consistency and fairness.
📊 Our team maintains internal records for reference.

🔍 7. Service Adjustments
🔧 In some cases, instead of a refund, service modification may be possible.
📞 Our support can assist in updating your appointment where applicable.
📆 New scheduling is dependent on technician availability and service type.
💡 Clients may suggest preferred times, which we try to accommodate.
📍 Service modifications do not incur extra charges if arranged in advance.

📆 8. Policy Revisions
🔄 This return and refund policy may be updated to reflect operational or regulatory changes.
🗓️ Latest updates will be published on this page for full transparency.
📢 No individual notification is issued for changes; please check periodically.
📌 Date of the most recent revision is shown below.
✅ Continued interaction implies acknowledgment of the current version.

📞 9. Contact Details
📧 Email: info@polyria.com
📍 Address: Level 5/120 Collins St, Melbourne VIC 3000, Australia
📞 Phone: +61 412 73 96 58