Your privacy is important to us
Polyria Appliance Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://polyria.com or use our appliance repair services in Melbourne, Australia.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We may collect personal information that you voluntarily provide to us when you:
The personal information we collect may include:
When you visit our website, we automatically collect certain information about your device, including:
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use the following types of cookies:
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
We may share information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law or in response to:
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
We may share your information with third parties when you have given us explicit consent to do so.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific retention periods include:
When we no longer need your information, we will securely delete or anonymize it.
Under Australian privacy law (Privacy Act 1988) and applicable regulations, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information in a commonly used format.
You have the right to request correction of inaccurate or incomplete personal information. We will update your information promptly upon verification.
You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data.
You have the right to object to the processing of your personal information for marketing purposes. You can opt-out of marketing communications at any time.
You have the right to request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
Where we process your information based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days of receipt.
With your consent, we may send you marketing communications about our services, promotions, and maintenance tips. You can opt-out of these communications at any time by:
Please note that even if you opt-out of marketing communications, we may still send you service-related messages, such as appointment confirmations and service updates.
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
Your information may be transferred to and processed in countries other than Australia, including countries where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
We do not sell personal information. To exercise your CCPA rights, please contact us using the details provided below.
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Polyria Appliance Repair
ABN: 23925156
Level 5, 120 Collins St
Melbourne VIC 3000
Australia
Service Address:
1 Windler Ridge, Lefflerside
SA 2606, Australia
Phone: +61 412 739 658 (Main Line)
Phone: +250 545 109 655 (Service Line)
Email: info@polyria.com
Website: https://polyria.com
Business Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Emergency Service: Available 24/7
If you believe we have breached the Australian Privacy Principles or other privacy regulations, you may file a complaint with us. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.